Returns Policy - Apparel Products
We want you to be completely satisfied with your apparel purchase. If for any reason you are not satisfied, we offer a returns policy to facilitate the return or exchange of apparel products. Please carefully review the following:
1. Eligibility:
a. Returns or exchanges are accepted within 30 business days of the original purchase date.
b. The apparel product must be in its original condition, unworn, with all tags attached, and in its original packaging.
c. Any apparel product marked as final sale or non-returnable cannot be returned or exchanged.
2. Initiating a Return or Exchange:
a. To initiate a return or exchange, please contact our customer support team or follow the instructions specified on our website.
b. You may be required to provide the original order number, proof of purchase, and details of the item you wish to return or exchange.
c. We reserve the right to refuse returns or exchanges that do not meet our eligibility criteria.
3. Return Shipping:
a. You are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
b. We recommend using a reputable shipping method with tracking and insurance to ensure the safe and timely arrival of the returned item.
c. We are not responsible for any items lost or damaged during the return shipping process.
4. Refunds and Exchanges:
a. Refunds will be issued in the original form of payment once we receive and approve the returned item.
b. Refunds may take up to 30 business days to process and may be subject to a restocking fee, if applicable.
c. If you prefer an exchange for a different size, color, or style, we will do our best to accommodate your request, subject to product availability.
d. If the exchanged item is of higher value, you will be responsible for paying the price difference. If it is of lower value, we will refund the price difference in the original form of payment.
5. Damaged or Defective Items:
a. If you receive a damaged or defective apparel product, please contact our customer support team immediately.
b. We may request supporting documentation, such as photographs, to assess the condition of the item before approving the return or exchange.
c. In case of a manufacturing defect or error on our part, we will cover the return shipping costs and offer a full refund or exchange.
Please note that our returns policy may be subject to change without prior notice. We encourage you to review our website or contact our customer support team for the most up-to-date information regarding returns and exchanges.
If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team. We are here to help you.